The terms, in plain language.

INFITRA is a platform for live fitness experiences created and run by independent experts, usually as a team (for example a strength coach and a nutritionist). An experience typically runs four to six weeks and includes live video sessions, a private space for its participants (the tribe space), and supporting materials.

INFITRA provides the infrastructure: the experience pages and checkout, the live rooms, the tribe spaces, the delivery of materials, and the agreement process experts use to record how they collaborate. The experts provide the experience itself: its content, its guidance and its delivery.

When you buy access to an experience, INFITRA is your contract partner for the purchase, and what INFITRA owes you under that contract is the infrastructure and the access: the experience space, the live rooms, the materials as the experts release them, and the handling of payment and refunds. The experience itself is the experts' work. They design and deliver it as independent professionals, on their own responsibility; they are not employees, agents or partners of INFITRA, and INFITRA itself does not provide fitness, nutrition, medical or health advice of any kind.

You must be at least 18 to use INFITRA. Keep your account information accurate, keep your login personal, and use one account. Your account type (participant or expert) is set when the account is created.

We can suspend or close accounts that break these terms. Except in cases of abuse, fraud or legal necessity, we will tell you why and give you a chance to respond.

How buying works.You choose an experience, click the buy button, and complete payment on our payment provider's page (Stripe), where you see exactly what you are buying and the total price before you pay. You can review and correct your details there before confirming. The purchase contract is concluded when your payment succeeds; the confirmation email with your receipt documents it, and your access to the experience opens.

Prices. All prices are in Swiss francs (CHF). The card processing fee (3% of the amount charged plus CHF 0.30) is paid by the buyer; the exact total is shown with the price on the experience page and again, itemized, before you pay.

What you get. Access to the live sessions of the experience, its tribe space, and the materials the experts release, for the duration of the experience. Access is personal and not transferable.

Refunds. The Refund Policy is part of these terms. In short: full refund within 14 days of purchase and before the first session starts; once the experience has started, no refund for change of mind; always a full refund if the experience is cancelled; and a cancelled session is rescheduled first, refunded pro rata only if it is not replaced.

Sessions happen at the scheduled times. Live means live: if you miss a session, it is not automatically available afterwards. Experts may reschedule a session when needed; you will see the change in your experience space. If a session is cancelled and not rescheduled or replaced, the Refund Policy applies.

We work to keep the platform and the live rooms running reliably, but we cannot promise uninterrupted availability. If a session cannot take place because of a failure on our side, it will be rescheduled; if it cannot be, its share is refunded pro rata.

If an experience is cancelled before it starts, or never starts, you get a full refund automatically, including the processing fee. If it materially changes after you bought it, for example both experts are replaced or the schedule moves substantially, you can exit: full refund before the start, pro rata after. Details in the Refund Policy.

This section matters. Please actually read it.

Physical training carries inherent risk, including the risk of injury. You take part in sessions and follow training or nutrition guidance at your own responsibility.

Before starting an experience, talk to a doctor if you have a medical condition, an injury, are pregnant or were recently pregnant, or are unsure whether the training suits you. During sessions, you are responsible for your own environment and equipment: enough space, a stable floor, weights you can control. Stop immediately if you feel pain, dizziness or discomfort.

The content on INFITRA is general fitness and lifestyle guidance from independent experts. It is not medical advice, not a diagnosis and not treatment, and it does not replace a doctor, physiotherapist or other health professional. Experts owe you diligent, professional guidance; neither they nor INFITRA can promise specific results.

In short: what you post stays yours; you let us host and show it inside the platform, nothing more.

The tribe space belongs to the people in the experience. Posts, questions, comments and reflections are visible to the participants and experts of that experience only; nothing you write there is public.

You own what you post. So that the platform can work, you grant INFITRA a non-exclusive, worldwide, royalty-free license to host, display and distribute your content within the platform, for the purpose of operating the service and nothing else. We will not use your posts in marketing without asking you separately.

Keep it constructive. No harassment, discrimination, spam, unlawful content, or sharing other participants' personal information. Do not give medical advice to other participants. We and the experts can remove content and, for repeated or serious violations, remove people, to keep the space safe. If we remove you for a serious violation, sessions already held are not refunded; whether the remainder is refunded is decided fairly case by case.

Live sessions may be recorded in the future so that participants can watch a replay for a limited time (currently planned: 24 hours, then deleted). If a session is recorded, you will be told before you join it and a recording indicator will be visible in the room. Recordings can include your video, audio and chat if you take part with camera or microphone on; you can always participate with them off. Recordings are available only to the participants and experts of the experience. The Privacy Policy describes the data protection side.

The materials, session content and methods the experts share are theirs (or licensed to them). You may use them for your personal, non-commercial purposes during and after the experience. You may not record sessions, redistribute materials, or resell any of it.

The INFITRA platform, brand and software are ours. Feedback you give us about the product may be used to improve it.

In short: we are always fully liable for intent, gross negligence and personal injury; for everything else our liability is limited to what you paid.

INFITRA and the experts are fully liable for damage caused intentionally or by gross negligence, and for personal injury for which they are responsible under the law. That liability is not limited by anything in these terms.

Beyond that, to the extent permitted by applicable law, liability for slight negligence is excluded; where liability nevertheless exists, it is limited to the amount you paid for the experience concerned. Liability that cannot be excluded or limited under the law that applies to you remains unaffected.

We are not liable for events outside our reasonable control: failures of third-party providers, internet or power outages, or an expert being unable to host. Sessions affected by such events are rescheduled or refunded under the Refund Policy, and that is the remedy.

Experts use INFITRA under these terms plus the Pilot Terms (during the founding pilot) and the recorded collaboration agreement each expert team signs in its workspace. Where those documents govern the same point, they prevail for the expert relationship: the revenue split, the platform fee and the payout schedule live there. Refunds issued under the Refund Policy reduce the revenue of the experience before any split is calculated.

The collaboration agreement is a contract between the experts. INFITRA provides the agreement process, records the result and pays out according to it, but is not a party to it and does not enforce or arbitrate it; disputes about it are between the experts. If experts dispute their split, INFITRA may hold the disputed amount until they resolve it.

Experts are responsible for the professional quality and lawfulness of their content and guidance, confirm they hold the qualifications they present, and hold INFITRA harmless from third-party claims that arise from their content, guidance or conduct.

We may update these terms as INFITRA evolves. For material changes we will notify you by email or in the product at least 30 days before they take effect. If you are in a paid, running experience and reject a material change that disadvantages you, you can exit with a refund for the remaining part. Continued use after the effective date counts as acceptance. The current version is always at infitra.fit/terms, and each version is dated.

If INFITRA's business is transferred to a legal entity that continues it (for example after the founding pilot), your agreements transfer with it. Your rights do not change as a result.

If a provision of these terms is invalid, the rest remains in force.

These terms are governed by Swiss law, and the courts at INFITRA's seat (Hofstetten SO, Switzerland) have jurisdiction. If you are a consumer, mandatory consumer protection rules and the mandatory consumer forums, including the courts at your own place of residence, remain available to you where the law provides for them.

Questions: hello@infitra.fit. We answer personally.