Refunds, stated plainly.

Within 14 days of purchase, before the first live session: full refund, no questions asked. The card processing fee is refunded too. If you bought fewer than 14 days before the start, you can cancel any time until the first session starts.

In every other case: no refund for change of mind. Once your 14-day window has passed, or once the experience has started, the purchase is final. Your spot is held for you either way. The cases below, where the experience does not happen as promised, always apply in full.

The experience is cancelled or never starts: full refund, automatically, including the processing fee. You do not need to ask.

A session is cancelled: rescheduling always comes first. Experts can move a session, and a rescheduled session is delivered, not cancelled. Only if a session is finally cancelled and not rescheduled or replaced do we refund its share pro rata: the experience price divided by its number of live sessions, with the processing fee refunded in the same proportion.

The experience changes materially (for example the experts are replaced or the schedule moves substantially): you can exit. Full refund before the start, pro rata after.

A session cannot happen because of a technical failure on our side: it is rescheduled; if it cannot be, its share is refunded pro rata.

Refund requests close with the final session of the experience.

Write to hello@infitra.fit with the subject "Cancel my purchase" from the email address of your account, and name the experience. That is all. We confirm within 2 business days.

Refunds go to your original payment method via Stripe, within 14 days of your cancellation.

When you buy, your experience space opens right away: the tribe space, and the materials as the experts release them. The experience itself begins with its first scheduled session. EU law provides no withdrawal right for leisure services with a specific date or period of performance (Art. 16(l) of the Consumer Rights Directive), and live experiences with scheduled sessions are exactly that in our understanding. Independently of that, this policy's own window gives you a full, unconditional refund before the experience starts. Rights that the law of your country grants you and that cannot be excluded remain unaffected.